Nielsen’s Melissa Davies offers a summary of her experience at the recent FDA hearings which focused on how healthcare and pharmaceutical companies can responsibly engage consumers online and through social media.

On Friday, November 13, Nielsen’s Melissa Davies, Research Director, Healthcare, Online division, will present testimony at an FDA hearing surrounding the pharmaceutical industry and regulations surrounding social media.

Joshua Hammond, Nielsen Online
Social media can be a great equalizer. Periodically we see a new consumer generated media (CGM) item that breaks barriers and demands a deeper dive. This month, we saw a true “David vs. Goliath” moment play out online for one of the most widely recognized brands in America.
In the spring of 2008, Dave Carroll and his band, the Sons of Maxwell, were traveling to Nebraska from Chicago on United Airlines. What should have been a routine journey turned into yet another cautionary tale for customer …

A recent video made by two rogue and rude Domino’s employees left a bad taste in the mouth of customers who watched it. But, thanks to some social media tipsters, Domino’s was able to issue their own YouTube response quickly as a remedy to the potentially brand damaging viral video. The buzz online about the brand spiked during the crisis.

Patrick Doyle, President, Domino’s U.S.A., thanked the online community for the tip in his video and the brand also created a twitter account @dpzinfo to communicate.