For decades, consumer product manufacturers have used research such as focus groups to test new products and marketing campaigns to help ensure that they resonate.  And much of the time, those traditional techniques have been effective.  But the Internet has added a new twist to consumer research, one that makes it easier for people to voice their opinions to the world.  More and more, consumer goods firms are finding that listening to what customers are saying on message boards and dedicated web sites can yield even more insight to what …

The Internet has spawned a disruption in the market research world, giving birth to the era of “listening.” A study comparing traditional research methods with online listening techniques paves a new way of providing holistic consumer insights.

Charlie Buchwalter & David Wiesenfeld, Nielsen Online
More and more researchers are waking up to the reality that mining the growing volume of conversations on blogs, message boards and social networking sites (i. e., “listening” to consumers) can provide timely, penetrating insights on a wide range of issues and brands.
A series of parallel studies we conducted with Procter & Gamble demonstrates that both surveys and listening are often required to tell the whole story. We looked at a number of brands and products: everything from orange juice, to razor blades, to …