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	<title>Nielsen Wire &#187; smartphone sales</title>
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		<title>4G Phones are Here, but are U.S. Consumers Ready?</title>
		<link>http://blog.nielsen.com/nielsenwire/online_mobile/4g-phones-are-here-but-are-u-s-consumers-ready/</link>
		<comments>http://blog.nielsen.com/nielsenwire/online_mobile/4g-phones-are-here-but-are-u-s-consumers-ready/#comments</comments>
		<pubDate>Thu, 06 Jan 2011 16:25:12 +0000</pubDate>
		<dc:creator>jeffb</dc:creator>
				<category><![CDATA[Nielsen News]]></category>
		<category><![CDATA[Online + Mobile]]></category>
		<category><![CDATA[4G]]></category>
		<category><![CDATA[Android]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Mobile]]></category>
		<category><![CDATA[smartphone]]></category>
		<category><![CDATA[smartphone sales]]></category>
		<category><![CDATA[T-Mobie]]></category>
		<category><![CDATA[telecom]]></category>

		<guid isPermaLink="false">http://blog.nielsen.com/nielsenwire/?p=25622</guid>
		<description><![CDATA[How well do consumers understand 4G or its benefits? The Nielsen Company recently fielded a survey to gauge consumer awareness and perceptions of 4G as well as purchase intent. ]]></description>
			<content:encoded><![CDATA[<p><em><strong>Don Kellogg, Senior Manager, Research &amp; Insights, Telecom<br />
</strong></em></p>
<p>It’s hard to turn on the television in the United States and not see an ad for a wireless carrier touting their new 4G network.</p>
<p>But how well do consumers understand 4G or its benefits? Is all that advertising paying off for mobile carriers eager to lure U.S. consumers?</p>
<p>The Nielsen Company recently fielded a survey of more than 2,100 U.S. adults to gauge consumer awareness and perceptions of 4G as well as purchase intent.   What have consumers learned from watching 4G advertising and what will it take to motivate them to buy?</p>
<p><strong>Defining 4G</strong><br />
Mobile carriers’ aggressive advertising campaigns have been successful in raising awareness of 4G, but may have a ways to go in terms of education about the benefits of 4G. About one in five wireless consumers are not aware of 4G, of the remaining four that have heard of 4G, only two claim to understand it. That’s not surprising since in this case consumer confusion mirrors industry confusion.</p>
<p>Up until recently the International Telecommunications Union’s (ITU) official definition of 4G was a standard that no U.S. carriers met. Under pressure, the ITU revised their definition of 4G to include any technology that was a ‘meaningful improvement’ over 3G. Under that definition, all three U.S. 4G technologies now qualify <a href="http://www.itu.int/net/pressoffice/press_releases/2010/48.aspx">(WiMAX, LTE &amp; HSPA+)</a>.</p>
<p><a href="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2011/01/4g-awareness-1.png"><img class="aligncenter size-full wp-image-25628" title="4G Awareness and Understanding" src="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2011/01/4g-awareness-1.png" alt="4G Awareness and Understanding" width="565" height="322" /></a></p>
<p>When asked to define 4G, 54 percent of those that responded selected the original ITU definition: mobile data speeds of more than 100 MBits/s, even though no carrier worldwide currently reaches speeds that high.  Also of note, 27 percent of respondents thought that the iPhone 4 was 4G (it’s not), likely due to the naming conventions of the last several iPhone devices:  iPhone 3G, iPhone 3GS &amp; iPhone 4. Additionally, a number of respondents selected slightly ambiguous definitions of 4G – for example, several of T-Mobile’s new Android phones are HSPA+ (the MyTouch  4G and the G2), but not all new android phones at T-Mobile are HSPA+.</p>
<p><a href="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2011/01/4g-awareness-2.png"><img class="aligncenter size-full wp-image-25629" title="Definition of 4G" src="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2011/01/4g-awareness-2.png" alt="Definition of 4G" width="565" height="359" /></a></p>
<p>Despite confusion about what constitutes 4G, almost 3 in 10 consumers surveyed said they were planning on buying a 4G device within the next 12 months. While there’s not yet data to suggest how many of those subscribers will actually purchase a 4G device in the next year, a new device is only a contract away.</p>
<p><a href="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2011/01/4g-awareness-3.png"><img class="aligncenter size-full wp-image-25627" title="Consumers intending to buy a 4G device in the next 12 Months" src="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2011/01/4g-awareness-3.png" alt="Consumers intending to buy a 4G device in the next 12 Months" width="565" height="432" /></a></p>
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		<title>Communications Breakdown: 2008 Telco Consumer Trends</title>
		<link>http://blog.nielsen.com/nielsenwire/consumer/communications-breakdown-2008-telco-consumer-trends/</link>
		<comments>http://blog.nielsen.com/nielsenwire/consumer/communications-breakdown-2008-telco-consumer-trends/#comments</comments>
		<pubDate>Thu, 04 Dec 2008 14:27:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Consumer]]></category>
		<category><![CDATA[Media + Entertainment]]></category>
		<category><![CDATA[Nielsen News]]></category>
		<category><![CDATA[Online + Mobile]]></category>
		<category><![CDATA[Blackberry]]></category>
		<category><![CDATA[cord cutting]]></category>
		<category><![CDATA[cord-cutter]]></category>
		<category><![CDATA[fiber optic TV]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[mobile music player]]></category>
		<category><![CDATA[mobile streaming video]]></category>
		<category><![CDATA[smartphone sales]]></category>
		<category><![CDATA[telco]]></category>
		<category><![CDATA[telecom]]></category>
		<category><![CDATA[telecommunications]]></category>
		<category><![CDATA[trends]]></category>
		<category><![CDATA[wireless-only]]></category>

		<guid isPermaLink="false">http://blog.nielsen.com/nielsenwire/?p=5255</guid>
		<description><![CDATA[Nielsen Claritas tracked consumer behavior across a wide range of telecommunication products and services to identify this year&#8217;s key trends.
Cord Cutting Craze
Wireless/cellular only homes, which grew by 20% in 2008, now account for 18% of all U.S. households.  One-third of the wireless-only households have never had a landline, while the remaining two-thirds are cord cutters. Not surprisingly, cord-cutter households tend to be younger and are more likely to rent/lease their home.  Expect the wireless-only trend to grow, as homes continue to drop their landlines and young adults start new households ...]]></description>
			<content:encoded><![CDATA[<p><em>Nielsen Claritas tracked consumer behavior across a wide range of telecommunication products and services to identify this year&#8217;s key trends.</em></p>
<p><strong><a href="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/cord_cutting.jpg"><img class="alignleft size-medium wp-image-5258" title="cord_cutting" src="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/cord_cutting-300x199.jpg" alt="" width="75" height="50" /></a>Cord Cutting Craze<br />
</strong>Wireless/cellular only homes, which grew by 20% in 2008, now account for 18% of all U.S. households.  One-third of the wireless-only households have never had a landline, while the remaining two-thirds are cord cutters. Not surprisingly, cord-cutter households tend to be younger and are more likely to rent/lease their home.  Expect the wireless-only trend to grow, as homes continue to drop their landlines and young adults start new households with wireless phone service only.<br />
<strong></strong></p>
<p><strong><a href="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/smartphone.jpg"></a><a href="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/mobile_media_data1.jpg"><img class="alignleft size-medium wp-image-5261" title="mobile_media_data1" src="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/mobile_media_data1-300x199.jpg" alt="" width="75" height="50" /></a>Smartphone Surge<br />
</strong>Both the Blackberry and the iPhone saw tremendous growth this year, reaching penetration rates of 6% and 2%, respectively.  The two wireless devices have attracted very different customers, however.  While the Blackberry appeals to a somewhat older, suburban consumer looking for a proven technology, the iPhone attracts a younger, urban consumer looking for the newest technology.</p>
<p><span id="more-5255"></span></p>
<p><strong></strong></p>
<p><strong><a href="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/mobile_phone.jpg"></a><a href="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/mobile_phone_music.jpg"><img class="alignleft size-medium wp-image-5265" title="mobile_phone_music" src="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/mobile_phone_music-300x199.jpg" alt="" width="75" height="50" /></a>Mobile Media Malaise<br />
</strong>Growth of cellular phones with streaming video or MP3 music players slowed in 2008, with penetration levels similar to those seen last year.  Among current owners, use of advanced services, such as streaming video and audio, decreased this year &#8211; a potential red flag.</p>
<p><strong></strong></p>
<p><strong><a href="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/fiber_optics.jpg"><img class="alignleft size-medium wp-image-5267" title="fiber_optics" src="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/fiber_optics-300x199.jpg" alt="" width="75" height="50" /></a>Fiber Optic Future<br />
</strong>Fiber optic TV grew at a measured pace, with penetration up 50% this year &#8212; from 2% in 2007 to 3% in 2008.  By comparison, cable and satellite usage was flat over the last year.  Look for dramatic future growth, with fiber optic TV penetration hitting 10% within the next two years and attracting an exceptionally affluent customer base.</p>
<p><em>Nielsen&#8217;s tip for telecom marketers: stress the value of your products.  Consumers will continue to seek out the latest &#8220;bells and whistles,&#8221; but they&#8217;ll be weighing the costs and the benefits more carefully than ever.</em></p>
<p>View Nielsen Claritas&#8217;s complete <a href="http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/12/12-08-communication-trends-final.pdf">report</a>.</p>
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