In June, anticipation of the new iPhone 3G S sent blog mentions up 1,226 percent week-overweek on June 8, the day of the announcement. After the initial announcement, buzz dipped but again picked up after the phone became available to consumers on June 19, with blog mentions more than doubling compared to the week prior.

More hardware and gaming console data available in the Nielsen Online media release. ]]> http://blog.nielsen.com/nielsenwire/online_mobile/apple-tops-list-of-hardware-sites-rings-up-buzz-in-june/feed/ 8 http://blog.nielsen.com/nielsenwire/global/the-iran-election-and-social-media-the-new-news-revolution/ http://blog.nielsen.com/nielsenwire/global/the-iran-election-and-social-media-the-new-news-revolution/#comments Fri, 26 Jun 2009 19:25:41 +0000 Nielsen Wire http://blog.nielsen.com/nielsenwire/?p=13148 Analysis by Emily Luger, Nielsen Online
The Iranian election is yet another watershed moment in the ongoing evolution of news and media, further blurring the lines between being, reporting, and following the story. In the two weeks since the controversy and conflict surrounding the election, a number of insights have emerged about how the Internet and social media continue to be a transforming force for the News industry. Initial Nielsen analysis of search results provides some conclusions, while others areas beg additional probing.

Findings from an  Internet snapshot from June 18, 2009:

• Wikipedia emerges within the top two search results for 4/5 of the leading topics.
• At least one social media source emerges within the top 10 search results for every term. In most cases, the social media sites emerge directly above a traditional, major news source, such as WSJ.com.

In a follow-up snapshot on June 24, a marked shift takes place, reaffirming the Iran election story as a watershed moment for online news and communications:

• YouTube emerges within the top 10 search results for all search terms in the second week.
• Wikipedia remains within the top three search results in the second week for four of the five search terms.
• Twitter emerges within the top 20 search results in week two – specifically, the Twitter results for Moussavi and Ahmadinejad. Of course, traditional news sources such as the BBC (and CNN, in week two) bubble to the top of search results, as do general information sites such as Yahoo.com and Infoplease.com.

What this means is that general human curiosity is driving people to look to all available sources for information.  The conflict in Iran presenting the latest and perhaps most sophisticated example of how the world has changed for journalists, the media and increasingly active media consumers alike.

So what else do the search results signify? Is consumer generated media (news by the people, for the people) eclipsing traditional sources? Are people more frequently linking to Wikipedia than the New York Times for information about Iran? What does it mean that Mashable is among the top three search results for “Iran Election?” What role does Twitter play? As major events break (Iran, Health Care, Michael Jackson) we will continue to dive into the data and present answers to these questions, both through our own analysis and through feedback and opinions of others. After all, if weve learned anything in the last few weeks, it’s that the power is in the hands of the people… What do you think?

What’s driving all the excitement and energy around “listening?” After all, the basic notion of “listening” – observing and interpreting naturally occurring consumer behavior – is not new. In fact, when the first professional market researchers sat in consumers’ living rooms and talked with them about their lives and their needs, they were engaging in “listening” as much as they were asking questions. These pioneers were literally the eyes and ears of their organizations. They brought consumers to life in ways that inspired a host of innovations, improving consumers’ lives and their businesses in the process.

Market research evolved to become a valuable source of information to drive decisions, even as the connection between researchers and consumers became more distant. In a slightly ironic twist, the social media revolution and 21st century technology afford modern-day practitioners the opportunity to routinely engage in “old school” hands-on research – or at least a form of it- by listening to consumers online.

P&G and Nielsen conducted a series of parallel studies to understand how learning gleaned from “listening” to online consumer conversations compares to survey-based findings (”asking”), and how to best use these techniques going forward.

What We Heard

Findings from “listening” and “asking” were largely consistent. Most importantly, in every case, “listening” added to our understanding in important ways, meaningfully enhancing insights, and sometimes suggesting a different course of action. For example, a survey on cloth diapering identified cost savings and sustainability as key reasons for using cloth diapers. Listening took this further, revealing the passion cloth-diapering moms have for “CD’ing,” and connecting it to core values around parenting. This led to a fundamentally different, more holistic understanding of cloth diapering than was available from survey results alone.

Listening consistently provided valuable depth and context… adding listening to the picture was a little like going from an X-ray to a CAT scan. Furthermore, listening revealed the level of consumer passion or intensity associated with a specific topic. Understanding “intensity” can be just as important to winning in the marketplace as understanding size or “magnitude,” suggesting the need to pursue survey-based and listening-based approaches (or hybrid methods) going forward.

To learn more about the findings from this joint study and how to use listening to enhance your understanding of the marketplace and bring consumers to life in your organization, please join us for a complimentary webinar on Friday, June 26, at 2:00 p.m. EDT.

Register for the Listening Vs. Asking webinar.

Facebook and Myspace Stats

• With 144.3 million unique visitors, Facebook was the No. 1 global social networking destination in May 2009—the 7th month in a row that Facebook has ranked No. 1
• May 2009 also marked the 5th month in a row that Facebook has been the No. 1 social
  networking site in the U.S., garnering 75.4 million unique visitors—a 190 percent increase
  over May 2008
• Myspace.com continued as the top social networking site when ranked by total video
  streams in May, with 116.1 million video streams
• Unique viewers of video content at Myspace.com increased 22.9 percent month-over-month,
  from 9.9 million in April 2009 to 12.2 million in May 2009.

Download Nielsen Online’s May 2009 data on social networks.

Quarter-over-Quarter Growth in Online Display Ad Spend by U.S. Consumer Goods Industry

“While direct response advertising has been very successful on the Internet, with categories like finance and travel devoting a significant portion of their budget to online advertising, on-line advertising will not continue to grow as rapidly without major brands beginning to devote larger portions of their ad budgets to the Web.  We are seeing some of that happen now with Consumer Packaged Goods companies, which are growing their budgets despite a down economy,” said David Wiesenfeld, vice president, online marketing solutions at Nielsen.

YouTube was the top entertainment web site for consumer product companies in 2009, with 637.7 million display ad impressions and a 24 percent share of all advertising in the genre.  AOL.com and Oprah.com rounded out the top three.  YouTube was also the fastest growing site among the top 10, increasing 572 percent year-over-year.

Read the full release regarding consumer product online display ads here.

Top 10 Search Providers for May 2009 (U.S.) 

 * A year-over-year comparison is not possible because of a definitional change to Yellow Pages Search.

Google topped the list of top 10 web brands, with a unique audience of 131.2 million.  Yahoo! took second place, with a unique audience of 118.9 million, followed by MSN/Windows Live at 101.5 million. 

Read the full press release here.

Overall Online Video Usage (U.S.)

 Note: Includes progressive downloads and excludes video advertising. 

YouTube was far and away the top online destination by video streams, with more than 6 billion total streams during the month, and more than 95 million unique viewers. Hulu, Yahoo!, Fox Interactive Media and ABC.com rounded out the top five.

Recently, there’s been a fair amount of buzz about supposedly new and revolutionary ways to measure audiences online. Just this week, a press release from a competitor promised that their new “hybrid” methodology (panel + census) will provide “a comprehensive accounting of the complete digital media universe.”

The Nielsen Company has long believed that using panel and  census data – the best of both worlds – is a great way to measure the Web, especially in the increasingly layered, three-screen world. In fact, we were the first to commercialize the hybrid approach in markets around the globe and in the U.S. in 2007 with our VideoCensus product.

To learn how VideoCensus provided a new measurement standard, click here.

Experience and integrity in research have never been more important.

New forms of audience measurement need to be created openly and transparently, with the industry. Nielsen’s hybrid systems have been built in conjunction with local industry bodies and the market itself. We worked tirelessly to educate the U.S. market in advance of our VideoCensus launch and it is the reason why we are pursuing Media Ratings Council (MRC) accreditation for our new system to be launched later this year.

Server data is complex and its analysis is complicated, to say the least. Any company that specializes in server data has a deep appreciation of this fact. Analyzing this data is a skill set that can’t be obtained overnight. Nielsen’s decade of experience with server measurement in the market is essential in making a hybrid methodology work.

In about a month, Nielsen will launch a new approach to panel measurement that will deliver the most reliable portrait of Web audiences to advertisers and publishers to date. This isn’t because of the sheer size of the panel, it’s because of the quality. The panel will provide an incredibly stable foundation for other exciting Nielsen audience measurement.

Like the foundation of a home, the panel component of a hybrid measurement system is vital, as is the ability to understand and reconcile results with server data. With a solid foundation, you can live in a home for years. Start with a shaky foundation, and the home isn’t worth the monthly mortgage payment.

Know your foundation. Build your business on responsible research.

Nielsen’s VideoCensus provides timely statistics and insights into how consumers use video online.  This includes the size and demographic composition (age, gender, race, etc) of the viewing audience for each website, as well as important measurements like the total number of streams viewed and the time spent watching by the average viewer. All this information helps content providers and websites more effectively sell their assets and audience, while providing tools for advertisers trying to decide where to place an online video campaign.  In assembling this information, we use a number of different measurement technologies, each with its own advantages.

Why Nielsen uses samples to collect its research

• The only way to really report audience demographics (the age, gender, race and other characteristics of the person viewing video) is to actually measure what people – not computers – watch.  Because it is not possible to track the viewing of every user on every computer in the U.S., the best way to tell how many people are watching online video is to select a representative cross-section of the entire Internet population, monitor their viewing, and project the results to the population as a whole.  Just as a doctor only draws a small sample of blood to measure red and white blood cell counts, so too does Nielsen use samples (or panels) to measure Internet use.  Nielsen uses the same principles to measure TV ratings and consumer buying patterns.
• The key to accurate sample measurement is to create a panel in which every member of the population has an equal chance of being selected.  This ensures that the panel proportionately represents men and women, teens and adults, high and low income individuals, employees of large and small companies, and so on.  It’s also essential to represent both heavy and light users in proportion to the entire population.  If, for example, only heavy users were represented in our samples, our estimates would be too high and if only light users were selected our estimates would be too low.

How Nielsen’s VideoCensus panels are assembled

• Nielsen recruits its panelists through a number of methods, including email, online advertising, telephone calls and postal mailings.. Other Internet measurement companies rely exclusively on online recruitment, which skews the sample towards heavy users and typically overstates Internet activity.  Nielsen’s combination of recruitment tactics captures a broader spectrum of demographics and consumer behavior.
• The VideoCensus panel is composed of two separate samples:

– Nielsen recruits a very large sample through e-mail and online advertising.  The sample includes hundreds of thousands of households and allows for very granular measurement.  To make sure the information from this sample reflects the population as a whole, we adjust the data collected from this sample with a second, more representative Calibration Sample.

– The Calibration Sample is created by randomly identifying and actively recruiting panelists through their street addresses and phone numbers.  We are in direct contact with these panelists and pay them for their participation.  These are the same methodologies used to recruit TV ratings panelists. The “randomness” of this sample means it includes both heavy and light Internet users across all demographics, and is therefore more representative of the entire Internet universe. The combination of these two panels gives us the depth of a large sample balanced by the industry’s only truly random calibration sample.

How Nielsen collects Internet data from panels

• After panelists agree to participate in our panel, they install a Nielsen software “meter” on their computer, which enables Nielsen to measure their online and computer usage. When a panel member views a video, the meter communicates information about that activity to Nielsen. The panelist’s demographic information, the stream URL, and other site information are processed and reported within the VideoCensus system. (Note: Nielsen does not sell or publish user information.)

How Nielsen collect actual ‘Census’ viewing behavior

• Nielsen also directly measures the number of times a particular video is played. To improve the accuracy of this measurement, video networks or broadcast sites can embed a code or “tag” in their video players.  This process causes all viewers of content to send an anonymous ‘ping’ to Nielsen.  This so-called ‘census’ measurement makes it easy for Nielsen to identify and report the actual content or program being consumed, and allows us to report an actual count of times that content is played back.

Why Nielsen combines panel and website data

• Nielsen’s panel data provides the audience demographics of viewers, which is the industry’s ‘currency’ for media planning.  Census measurement provides the actual count of the times content is consumed and is typically the method used by online publishers and advertisers for selling and buying impressions.
• Nielsen combines the datasets and provides reporting that includes unique viewers, total streams, demographic composition, and time spent viewing.

Why Nielsen’s data differs from the clients’ internal server-based counts

• The most frequently debated number in online measurement is unique audience.  Website analytics systems (what we call ‘internal’ data) count cookies or Internet browsers, but not people.  These systems overstate audience for a number of reasons.
• If you visit a website from home and from work, generally that website counts you as two visitors.  If you regularly delete your cookies, each time you visit that website you’ll be counted as a new visitor.  Panel data collected by Nielsen, by contrast, measures actual people and projects their activity to a carefully enumerated Internet universe.

Why Nielsen’s numbers are usually lower than those from other measurement companies

• Because our randomly selected Calibration Panel includes both heavy and light users, our data is a more accurate reflection of the entire online universe.  Other measurement companies create their panels from people who answer online solicitation and who tend to be heavy users.  As a result, other measurement companies sometimes report numbers that are even higher than the internal server counts from the websites they are measuring.

AOL: It Has Staying Power

During the dot.com era the AOL brand was synonymous with the Web for many users and was known for its dial-up access. Now that most users have transitioned to broadband access, AOL has made a name for itself through its media network that includes sites like TMZ. In April 2009, AOL LLC had 86.8 million unique visitors, making it the No. 4 online parent company, reaching 52 percent of the active Internet universe. Among the top 10 parent companies, AOL was No. 1 when ranked by average time spent per person, with 3 hours and 45 minutes.

Globally, the AOL parent company ranked No. 6 in April, with 132.2 million unique visitors.

Top 10 Parent Companies Ranked by Unique Audience for April 2009 (U.S., Home and Work)

Source: Nielsen NetView

Top 10 Global* Parent Companies Ranked by Unique Audience for April 2009 (Home and Work)

*Global Data takes into account the following countries: U.S., U.K., Spain, Italy, France, Germany, Brazil, Australia, Switzerland and Japan
Source: Nielsen NetView