“It was resoundingly clear from the presentations that we have a new consumer on our hands, one that has emerged from the financial crisis with what could be a permanent shift in their values, spending habits and lifestyle choices and affecting the way they consumer and purchase alcohol.  They are more frugal and demanding value.  Investing in new product development should be an essential part of any suppliers’ strategy in counteracting consumers’ heavy reliance on price discounts as a key purchase driver,” said Michael Walton, Executive Director, Nielsen Liquor Group in the Pacific.

Nielsen’s regional experts also provided a snapshot of trends in their respective markets.  The four key topics that were common across regions were:

• Low carb and low sugar: new products and brand extensions in this category are performing relatively well.
• Marketing to the over 50s demographic: This group makes up between 40-50 percent of alcohol consumers in the UK, US, Australia and New Zealand, yet are often overlooked when it comes to marketing in favor of a millennial focus.
• Online consumers: New ways and approaches to marketing to the technologically savvy consumer.
• New product development: A critical pathway to improve returns and drive real category growth.

Gavin Humphreys noted that just 57 percent of British beer drinkers popped over to the pub in 2009, compared to 70.5 percent in 1998.  In fact, the off-trade sector looks set to overtake share of beer consumption over the next two years.  While beer remains the favorite, wine is rapidly gaining share, driven by its link with in-home entertaining and also the availability of cheaper South African, Italian and Chilean varietals.

In the U.S., Danny Brager noted that more than 50 percent of Americans choose to entertain and eat at home more often.  Consumers are often trading down in an effort to find the best value, favoring domestic offerings and sticking with brands they know and trust.

Paul Kirby said that almost half of Australian drinkers claimed to be going out less often compared to last year, but are actually trading up when they do go out, sparking growth in premium and super premium alcohol segments (imported beer, international wine and bottled wine priced over $20).  Almost half of all packaged liquor was sold on promotion and 77 percent of alcohol consumers selecting their choice of outlet because it offered great promotions.

Just to the southeast, 60 percent of New Zealanders claimed to be going out less often compared to last year, according to David Hanson.  Annual sales for the off-premise market grew by 10 percent in value terms and 7 percent in volume.  More than three-quarters (77%) of all beer sales were sold on promotion.

Value has become a main focus for Asian shoppers, partly driven by the economic situation and partly as a result of increased retailer activity focused around price and promotions. According to Nielsen’s Asia Pacific Retail and Shopper Trends 2009 Report, more than 70 percent of shoppers claim to have become more price sensitive compared to last year. The effect: shoppers are more inclined to buy only what they need, spending their money on essentials rather than on treats or what they now consider ‘nice-to-haves’. They’re also consciously trying to cut down on the quantity purchased and are actively seeking out products on promotion.

Over the course of 2008 in Asia, grocery markets continued to show volume growth, led by India (+9%), China (+9%) and Vietnam (+18%), with only Taiwan (-7%) experiencing a decline in sales. Value sales increased by double figures in many markets on the back of high inflation for key food categories. But with inflation falling in all markets, we have seen value growth drop sharply in 2009, although overall volume growth in many markets has held up reasonably well with shoppers not cutting back significantly on grocery categories.

Traditional trade continues to lose share

As expected, the traditional counter service trade continued to lose share in Asia, with overall share of trade dropping another percentage point to 47 percent in 2008. At the same time, the absolute number of traditional grocery stores in the region grew by one percent to over 12.3 million stores. In most developed countries, traditional store numbers fell by five percentage points or more. In Korea, where traditional store numbers dropped by nine percentage points, the share of trade decreased from 15.9 to 13.9 percent, while in Taiwan the traditional trade now accounts for just over six percent of sales, having lost 1.5 percent share in the last 12 months.

The retail landscape looks very different in Southeast and South Asia, however, where traditional store numbers actually grew year on year, and even though share of total grocery sales continues to decline slowly, the majority of shoppers in all markets continue to shop at this trade channel. The traditional channel continues to meets shoppers’ needs for everyday convenience, personal service and affordability – being able to buy the smallest sizes and quantities.

Growth of small modern trade outlets

Globally, many large retailers such as Wal-Mart, Tesco and Carrefour have embraced a multi-format strategy that includes the development of smaller neighborhood stores. Similar growth in small modern trade outlets is also being seen across Asia, with mini-markets/small supermarket store numbers increasing by 17 percent in 2008 to over 100,000 stores.

Indonesia has led the way over the last 10 years and in 2008 more than 1,500 new stores opened, taking the total to over 10,500. These stores now account for more than 16 percent of total packaged grocery sales. Shoppers in Indonesia are continuing to embrace the convenient location, relatively good service and acceptably low prices offered at mini-markets.

Retailers in China are also investing in this store format, with store numbers growing by 22 percent in 2008 to more than 70,000 stores, accounting for more than three-quarters of all modern self-service outlets.

In South Korea we are also seeing the leading Hypermarket operators expanding into small supermarket formats, or ‘Super Supermarkets’ as they are known in South Korea. Samsung Tesco is now operating over 150 SSM Homeplus Express stores and E-mart is planning to open 30 or 40 small, 300 square meter E-Mart Everyday stores. The expansion of these large chains into the small store arena has led to concerns regarding competition with small store owners, and the South Korean government is considering introducing a bill to regulate the opening of small supermarkets.

According to the Nielsen Annual Real Estate Market Report, home shoppers are spending 4.5 hours a week on real estate web sites, with specialist web sites such as realesate.co.nz and trademeproperty.co.nz accounting for almost three of those hours each week.  Another 110 minutes was spent on search engines while 106 hours was spent on the sites of individual real estate agents.  The trend to turn to the Internet shows no signs of abating: real estate web site traffic in May 2009 was up 19 percent over the same month on 2008.

“The increased research taking place online is perhaps showing us that property buyers are getting a large amount of their information needs ticked off via the web before using other media options or physically going to see the property itself,” said Tony Boyte, Research Director of Nielsen New Zealand’s online division.

The Nielsen Annual Real Estate Market Report is based on a site-intercept survey on New Zealand real estate web sites conducted in May and June with a sample size of 1,206 respondents.

A scouring of blogs and message boards across Australia found that Aussies were surprised how much they enjoyed New Zealand, particularly its scenery and adventure activities.  And despite a few gripes about insects and gentle mocking of Kiwis’ “eccents,” Australians have taken to New Zealand with gusto.

“This goes to show that despite the traditional ribbing of New Zealand by Australians, they’re coming around to what we have to offer as a destination.  We seem to be winning in the all-important category of word-of-mouth advertising,” said Tony Boyte, research director for Nielsen’s New Zealand online division.

Queenstown was by far the most talked-about tourist destination among Australian bloggers, followed by Milford Sound and Fiordland.  Skiing and snowboarding were the most popular activities in terms of blogs and message boards, followed by surfing and windsurfing, hiking, visiting wineries and bungee jumping.

Toward the end of 2008, the global downturn was adversely impacting advertising spending throughout many key markets around the world, with Europe and the Americas struggling more than others.  The exception to this was Asia Pacific (APAC), which appeared to be relatively impervious to the worst of the downturn. Beginning in late 2008, and escalating as the first quarter of 2009 unfolded, the majority of APAC markets were finally succumbing to declining economic conditions with substantial declines in advertising activity. Hand-in-hand with consumer confidence declining further in the new year, most APAC countries witnessed substantial ad spend cutbacks; although still not resembling the severity of those experienced in some other regions.

“While the flow on effect of the financial meltdown on individual countries’ advertising was beginning to bite across several markets late in 2008, it is the sobering results for the first quarter of 2009 which present a clearer picture of how advertising expenditure across the region was faltering. Main media measured across all markets, defined by Nielsen as free to air TV, newspapers and magazines, stalled at 0 percent growth compared to the first quarter of 2008. Even China, the juggernaut of advertising growth globally over recent years, was not immune to the faltering economic outlook, recording just 2 percent growth over the same period in 2008 and recording 17 percent growth in the fourth quarter of 2008,” said Richard Basil-Jones, Managing Director for Asia Pacific, Nielsen Media International.

“Although six markets recorded declines in the fourth quarter of 2008, overall growth was 10%; however, with nine countries now in decline in 2009, the zero growth in ad spending was not unexpected. On a slightly more positive note, all “other media” tracked by Nielsen across various countries (radio, outdoor, pay TV, cinema and other combined) posted an overall 1.3 percent increase in Q1 2009,” he added.

 Nine countries recorded declines in Q1 ‘09 ad spend versus Q1 ‘08:

• Thailand        -1% 
• Malaysia        -3%
• New Zealand  -4%
• India             -6%
• Australia        -11%
• Singapore      -14%
• South Korea   -19%
• Taiwan          -22%
• Hong Kong     -5%

Just three countries showed growth in Q1 ‘09 ad spend versus Q1 ‘08:

• Indonesia (20%)
• China (2%)
• Philippines (8%)

Other key findings:

•  Across the twelve markets monitored, a total of US$23.5 billion was spent on advertising in Q1 ‘09
• A total of US$109.16 billion was spent on “Main Media” advertising in the 12 months to March ‘09 (+9%) YOY, with television comprising 71 percent of expenditures.
• FTA Television ad spending grew 9 percent YOY; with six countries posting double-digit growth as four countries recorded declines.
• Newspaper ad spending recorded a modest 2 percent growth YOY, even though the medium experienced declines in six countries.
• Magazine ad spending, despite declines in 7 countries, increased 2 percent YOY, with high double digit growth in 4 countries.
• Radio dominated the “all other media” tracked by Nielsen, with a 51 percent share of spend and a 5 percent increase YOY.

Although 40 percent said that the media did a poor job of informing them of the issues that led to the crisis, 52 percent say that the media is now helping them to better understand the issues at play while 23 percent said that they were let down by the media.  Another 25 percent were ambivalent.  A similar number (53%) thought that they were getting good information from the media about the steps governments were taking to address the economy, while 20 percent thought that more information was needed.

The views of New Zealanders largely echoed those of others in the Asia Pacific region, which were generally less critical of the media than Europeans and Americans.  In North America, 51 percent of those surveyed said that media coverage leading up to the crisis was inadequate, while 48 percent of Europeans thought the same.  The Swiss were the most fatigued by media coverage – 42 percent were tired of reading about gloom and doom – followed by the Dutch (41%) and the Irish (38%).

In Australia, estimated ad spend in main media for the year was up 2 percent over 2007.  Year on year comparisons saw the first two quarters of the year posted growth of 14 percent and 5.5 percent, but by the third quarter, spending declined 0.5 percent while the fourth quarter saw a decline of 3.5 percent.

Retail remained the largest advertising category in Australia, accounting for more than 20 percent share of spending and posting solid 5 percent growth over the previous year.  Motor vehicles (+4%), and entertainment and leisure (+2%) rounded out the top three.  The travel and accommodation category posted 13 percent growth for the year, while media posted 6 percent growth.  Not surprisingly, decliners were led by recruitment (-6%) and finance (-5%).

The top 10 product advertisers in 2008 were dominated by 8 retailers and 2 telecommunications firms, marking no change from 2007.  The top two product advertisers substantially increased their ad spends in 2008: Harvey Norman Discount Stores (+26%) and Woolworths Supermarkets (+43%).

In New Zealand, after posting modest growth the first three quarters of the year, the fourth quarter marked the first signs of the impact of the global downturn in New Zealand.  On a quarterly basis, ad spend increased 3.4 percent, 2.7 percent and 1.1 percent in the first three quarters, only to drop by 3.2 percent in the fourth, resulting in an annual growth in ad spend of just 1 percent for 2008.

The top ad spend category was leisure and entertainment, which posted 6 percent growth for the year.  Two categories showed solid double digit growth in 2008: government departments, services and community (+12%) and travel (+10%).  Meanwhile ad spending for investment, finance and banking declined by 14 percent.

Retail outlets dominated ad spending, with The Warehouse, a major discount department store chain, Harvey Norman and New World Supermarkets comprising the top three advertisers over the course of the year.

Consumer confidence has also taken a hit, showing a nine-point drop to 90 since the survey was last conducted in October 2008.  Despite that drop, Kiwis’ confidence is strong compared to other Asia Pacific countries – 12 points higher – and 13 points higher than the global index.  Overall, New Zealand ranked ninth out of the fifty countries Nielsen tracks.

Other concerns to New Zealanders include the economy and personal debt.  Interestingly, a number of issues have become less of a concern over the last six months, including food price increases and the cost of fuel.

Perhaps the most surprising finding from the survey is that 42 percent of those surveyed said it was a good time to buy the things they want and need, up nine points from six months ago and outpacing the global index.

“New Zealanders’ optimism that now is a good time to spend money is perhaps reflective of aggressive discounting and promotional activity being undertaken by retailers, coupled with the Government’s recent tax reductions,” said Susanna Baggaley, Executive Director, Consumer Research for Nielsen New Zealand. “Along with lower interest rates and the reduction in fuel prices, consumers are now beginning to feel they have more money in their pockets.”

Read the full press release on consumer confidence here.

Main media, defined by Nielsen as free to air TV, newspapers and magazines, increased 13 percent in 2008, while all other media (radio, outdoor, pay TV, cinema and other) posted an 8 percent increase for the year.

In 2008, three markets recorded declines in ad spend versus 2007, while another posted no growth:

• Taiwan (-11%)
• South Korea (-8%)
• Thailand (-4%)
• New Zealand (0%)

Meanwhile, five countries showed solid double-digit growth:

• India (29%)
• Indonesia (19%)
• China (17%)
• Malaysia (12%)
• Philippines (11%)

Other key findings from Nielsen’s research:

• A total of US$115.2 billion was spent on advertising in the twelve markets monitored.
• A total of US$108.4 billion was spent on “Main Media” advertising, with television comprising 70 percent of expenditures.
• Television ad spend grew 15 percent. Only three countries recorded declines in TV ad spend, while five countries posted solid double-digit growth in this category.
• Although Americans are being deluged with stories of newspapers closing, cutting back and filing for bankruptcy, the medium recorded 9 percent growth, with declines in four countries.
• Magazine ad spends, while still comparatively small, increased 10 percent, with India leading the way.
• Radio dominated “all other media” with a 47 percent share of spend and a 12 percent increase for the year.

Over the next few days, Nielsen Wire will dig deeper into the numbers for Australia and New Zealand, East Asia, Southeast Asia and India.

But buyers aren’t the only ones who benefit, as 62 percent of sellers use the Internet as a resource for researching the market, and 52 percent use it as a tool to actually sell their vehicle.

“There remains excellent growth potential for online auto resources.  Online publishers can lift their game by further improving functionality and content, with better search functions, inclusion of safety specs, comparison tools and use of improved imagery,” said Tony Boyte, Research Director – New Zealand at Nielsen Online.

Read the entire press release, which includes information about the full range of tools consumers use and a list of top web sites used by buyers, here.