Nielsen’s Melissa Davies offers a summary of her experience at the recent FDA hearings which focused on how healthcare and pharmaceutical companies can responsibly engage consumers online and through social media.

On Friday, November 13, Nielsen’s Melissa Davies, Research Director, Healthcare, Online division, will present testimony at an FDA hearing surrounding the pharmaceutical industry and regulations surrounding social media.

Melissa Davies, Healthcare Research Director, Online Division
Just as the offline conversation about health care reform is growing in the U.S., we are watching the online discussion grow and evolve as well. In the past month, health care reform discussions have increased by more than 1,000 percent, outpacing the online talk surrounding Swine Flu and the government’s “Cash for Clunkers” program.

President Obama is keenly aware of the important role that bloggers play in sharing information about health care reform. On July 20, the President called for bloggers to help drum up …

Indians are increasing their expectations of what companies should be doing with respect to corporate social responsibility (CSR) according to the latest Nielsen India Corporate Image Monitor.  CSR can be an effective way of building goodwill for a company, and survey respondents most admired Reliance Industries, the nation’s largest conglomerate, Tata Motors and Tata Steel.  These companies are most closely associated with promoting education, improving healthcare infrastructure and promoting environmental consciousness.
According to the survey, half of respondents said that better healthcare infrastructure is the top social issue that they believe …

Melissa Davies
The Pew Internet & American Life Project today released the results of its latest survey into how and when Americans use the Internet to gather health information. In The Social Life of Health Information, Pew reports that Americans are turning to an increasingly broader array of online and offline resources in their search for health information.
Highlights from the report include:

83 percent of online adults have looked on the Web for health information. (Since 2002, Pew Internet Project surveys have consistently found that 75-83 percent of Internet users look online …

Melissa Davies
The FDA announced yesterday that it is launching a Transparency Task Force, charged with “making useful and understandable information about FDA activities and decision-making more readily available to the public in a timely manner and in a user-friendly format.” The task force will seek public input on how the FDA can be more transparent, including identifying “new technologies for informing the public.” To this end, there will be a public meeting on June 24, 2009, to solicit recommendations.

Melissa Davies
My colleague Pete Blackshaw recently hosted a conference call through Nielsen Online’s Social Media and Advocacy Round Table, focused on how brands can leverage the power of consumers’ contributions to the online community. In the call, Scott Wilder, Small Business Online Communities manager for software publisher Intuit, described listening to customer feedback through Intuit’s call center and realizing that customers thought their problems were unique, and that they felt alone in trying to deal with these problems. The solution: Intuit created an online community to help users connect to …

Melissa Davies
Last week brought an exciting new development for pharmaceutical companies interested in social media: blogger Mark Senak (EyeonFDA.com) posted an interview with an official from the FDA/Division for Drug Marketing, Advertising and Communications (DDMAC) about pharmas and Web 2.0. Until now, there has been so little mention of social media and the like from the FDA that many pharma companies have come to assume that Web 2.0 is strictly off-limits. The conversation that was started this week — though by no means the final word on whether and how …

Jessica Hogue
My colleague Melissa Davies published findings earlier this year on the role of the Internet in healthcare, which found that while doctors are still the primary source for healthcare information, the Internet is a close second. In this new era of collaborative care, patients have access to an array of online tools to arm them with more detailed information about their conditions and treatments than ever before. Specifically, social media vehicles are expanding and accelerating the pace at which patients and caregivers can gain access to drug treatment ratings. …

Melissa Davies
The Pew Internet & American Life Project today released the results of its latest survey into how and when Americans use the Internet to gather health information. In The Social Life of Health Information, Pew reports that Americans are turning to an increasingly broader array of online and offline resources in their search for health information.
Highlights from the report include:

83 percent of online adults have looked on the Web for health information. (Since 2002, Pew Internet Project surveys have consistently found that 75-83 percent of Internet users look online …