At this point it is well documented that the halcyon days of the yellow pages are pretty much done. A mix of eBay, Craigslist and local search have removed the need for this type of service from most people’s lives. The need for a big, bright, yellow local directory in paper form or online with some advertising thrown in, seems to be a hopelessly out-dated concept. If you’re SuperPages, what do you do? What services can you add that will make your offering useful to consumers and, therefore, a better place to advertise?

Well, you start with the concept that there are too many options online, too much information available, too many comments that might be from a user of a specific plumber or mover or accountant, or they might just be from the plumber, mover or accountant themselves. You start with the idea that in this complex, fragmented world of ours, you can’t trust most of what you see from crowd sourced platforms because you just don’t know anything about the crowd being sourced. Then you say to yourself, “Well, I guess the only thing people care about when they get a service is that they get their money’s worth.” The mover moves your belongings without breaking them, the plumber fixes your pipes correctly the first time and the accountant doesn’t get you audited (sorry, tax day…).

Ah ha! What if a yellow pages provider guaranteed the services of some of the businesses who advertised with them? Well it seems that Superpages.com has gone that direction with SuperGuarantee.

Continue Reading This Post at Nielsen Online’s Blog >>

But it was Bath & Body Works’ website – ranked ninth, with 3.56 million unique visitors – that showed the most impressive year-over-year growth: 39%. 

American Eagle (+25%) and Gap (+23%) also logged impressive gains over November 2007.

The top 10 apparel and beauty online shopping destinations, ranked unique visitors in November, are below.

Read the full article on InternetRetailer.com.

View the full press release.

View the top U.S. Web brands for September and October 2008.

Unique visitors to the sites included in the Index reached 35.9 million, a 13% increase over this year’s Black Friday Web traffic.

Many of the top online retail destinations on Cyber Monday were the same as those on Black Friday. eBay drew the largest unique audience (10.6 million), while Amazon and Wal-Mart claimed second and third places, with 9 million and 5.2 million unique visitors, respectively.

Among the top 10 online retailers, Sears’ site saw the fastest growth (+58%, year over year).

Beauty was the fastest growing product category on Monday, increasing 151% over the previous Monday, November 24, 2008.

Toys/Videogames ranked second, growing 112% Monday over Monday, while Apparel rounded out the top three with an increase of 58%.

“The growth in traffic to online retail sites on Cyber Monday was better than many people expected, making retailers hopeful that this growth will carry through the holiday shopping season and drive sales,” Ken Cassar, vice president, industry insights, Nielsen Online, noted.  “It remains to be seen if people have done the majority of their shopping on these two big shopping days to save time, or if they are holding out for additional sales and promotions. If history is any indication, we expect that Monday, Dec. 15th will be the peak day for online shopping traffic.”

View the full press release.

Read coverage of Nielsen’s findings by the Associated Press and Bloomberg, as well as in The Wall Street Journal, the Financial Times, Investor’s Business Daily, Ad Age, PC World, the Orlando Sentinel, ClickZ.com, and InternetRetailer.com.

“Even with the weakening economy, an unstable stock market and a rising unemployment rate, Black Friday traffic to online retail sites grew at a double digit rate this year,” said Ken Cassar, vice president, industry insights, Nielsen Online.

Black Friday Online Conversations and Consumer Perceptions

• Not surprisingly, shopping incentives were a key part of Black Friday discussions. The terms “deals,” “sales,” and “doorbusters,” referring to deep discounts intended to get shoppers in the door, were all closely associated with Black Friday.
• Specific retailers were also mentioned in relation to Black Friday, including Sears, CVS, Wal-Mart, JCPenney, Staples and Circuit City, among others.
• Consumers discussed specific products and gift ideas, including high definition televisions, video games, laptops and toys.

See Nielsen Online’s Black Friday BAM here.

The Nielsen Online Holiday eShopping Index is comprised of over 120 representative online retailers across twelve categories, and acts as a barometer to gauge the level of activity at online shopping destinations during the holiday season. The Index illustrates increased shopping activity through category growth.

View the complete report.

Read coverage of Nielsen’s findings in TIME, the Financial Times, by the Associated Press and Bloomberg, and on CNET.com, NPR.org, and Digital Daily.

Yahoo! and MSN/Windows Live rounded out the top three, with unique audiences of just over 116 million and 102 million visitors, respectively.

View the full press release.

View the top U.S. Web brands for September 2008.

According to Nielsen Online, 78% of adult online consumers in the U.S. made a purchase via the Web within the previous six months.

Travel-related transactions were most common, with 38% of adult online consumers making at least one travel purchase on the Web in the previous six months.

Large percentages of online consumers also went online to manage their credit card accounts (36%) and conduct personal banking transactions (35%).

Nielsen’s findings are based on data from @Plan, a quarterly survey of approximately 36,000 U.S. Internet users age 18 and older.

In October, eBay and Amazon were the top two online retailers, drawing 49.2 million and 48.3 million unique visitors, respectively.  Wal-Mart, Target, and Netflix rounded out the top five.

“The challenge for retailers is no longer how to lure shoppers online, but how to differentiate their brand among all others,” Nachi Lolla, research director, commerce, Nielsen Online, noted.  “Heading into this competitive holiday shopping season, selection, price, and customer service are the key areas in which retailers can shine.”

View the full press release.

Read coverage of Nielsen’s findings on Digital Media Wire and in Brandweek and BizReport.com.

The term “webkinz” topped the list of product searches in August, according to Nielsen Online. The web-linked stuffed animals were searched for more than 5.5 million times online. The Toys and Games categories dominated product searches for the month.

Below are the top 10 retailer and product Web searches for August 2008, according to Nielsen Online.