Charlie Buchwalter & David Wiesenfeld, Nielsen Online
More and more researchers are waking up to the reality that mining the growing volume of conversations on blogs, message boards and social networking sites (i. e., “listening” to consumers) can provide timely, penetrating insights on a wide range of issues and brands.
A series of parallel studies we conducted with Procter & Gamble demonstrates that both surveys and listening are often required to tell the whole story. We looked at a number of brands and products: everything from orange juice, to razor blades, to …

Melissa Davies
The Pew Internet & American Life Project today released the results of its latest survey into how and when Americans use the Internet to gather health information. In The Social Life of Health Information, Pew reports that Americans are turning to an increasingly broader array of online and offline resources in their search for health information.
Highlights from the report include:

83 percent of online adults have looked on the Web for health information. (Since 2002, Pew Internet Project surveys have consistently found that 75-83 percent of Internet users look online …