Charlie Buchwalter & David Wiesenfeld, Nielsen Online
More and more researchers are waking up to the reality that mining the growing volume of conversations on blogs, message boards and social networking sites (i. e., “listening” to consumers) can provide timely, penetrating insights on a wide range of issues and brands.
A series of parallel studies we conducted with Procter & Gamble demonstrates that both surveys and listening are often required to tell the whole story. We looked at a number of brands and products: everything from orange juice, to razor blades, to …

Nielsen’s Pete Blackshaw has been following consumer buzz in blogs, Twitter tweets and more surrounding the peanut butter Salmonella scare. In this video, he offers practical defensive branding tips and tactical advice.

Related Post:
Consumers Spread Word Of Peanut Butter Recall Online

As part of Nielsen’s kickoff presentation to the Advertising Research Foundation (ARF) research summit, Nielsen Online presented two Brand Association Maps (BAM) illustrating how consumers’ online conversations have affected peanut butter in the wake of a nationwide Salmonella scare. What’s clear in looking at the pre- and post-event BAM maps is that online conversations about peanut butter soured very quickly. Once the first FDA report alerted consumers to salmonella-tainted peanut butter, online buzz tripled in a few short hours. Moreover, discussion was dispersed …

Consumers who have been following the turmoil in the U.S. automotive industry are also flocking online to discuss fuel efficient vehicles and a potential merger between General Motors (GM) and Chrysler, according to Nielsen Online. 
An analysis of GM-related online buzz between September 1 and October 24, 2008 found that consumer chatter on Internet message boards and blogs has focused on how Detroit would change if GM and Chrysler joined forces — and which vehicles might survive the merger.
GM’s forthcoming electric car, the Chevy Volt, also drove a significant portion of GM’s online buzz during …

Nielsen Online released the premiere edition of its “Monthly Automotive Industry Overview” this week. Focusing on current automotive topics and trends, the first report looks at consumer chatter and sentiment surrounding vehicle leases, in part driven by Chrysler’s recent decision to no longer offer leases. The overview tracks conversation spikes on the web surrounding Toyota, GM, VW, Ford, Hyundai, and Honda. Additionally, the overview includes an example of Nielsen Online’s proprietary Brand Association Map (BAM), which charts attributes that are most closely associated with the central topic. The BAM provides …