In the current volatile economic environment, consumers are shifting their money from higher-risk investment accounts into more conservative savings and non-interest checking accounts, according to the quarterly Market Audit from Nielsen Claritas. Based on findings in the 4th quarter of 2008, the Market Audit, a comprehensive assessment of the financial products being used, the opportunity exists for financial institutions to attract new customers and retain existing ones by offering low-risk accounts such as fixed interest savings accounts, variable interest money market accounts and CDs, together with non-interest checking accounts. Although …

Nearly 60 percent of Chinese high income consumers are frustrated with the lengthy queues they face when they visit their local bank, according to the latest Nielsen China Personal Finance Monitor.  When deciding which bank to use, Chinese want “easy-to-access banking services,” while strong customer service ranked second.
“Banks appear to be neglecting the most important fundamental – that of customer experience,” said Alvin Huen, Director, Client Solutions at The Nielsen Company China.  “Despite many organizations trying to manage the problem of long queues, it’s still the number one problem affecting …

The global economic crisis reached a boiling point in October, but Americans are staying calm and cool, according to the results of a consumer sentiment study by Nielsen Claritas.
Of 3,000 people surveyed by Nielsen in early October, 84% reported being just as confident — or more so — in their primary financial institution as they were six months ago.  Ninety-five percent of those surveyed said they consider their financial assets at their primary bank to be relatively safe.
Although they remain confident in their personal banks, a significant percentage of the respondents said they had already …

52.7 million viewers tuned in for President Bush’s speech on the U.S. economic crisis, which aired live Wednesday night from approximately 9:00pm to 9:15pm EST on ABC, CBS, FOX, NBC, Telemundo, Univision, CNBC, CNN, FOX News Channel, and MSNBC.

 
Rating
Average Audience
Number

All Households
 33.2
 38,031,000

Persons 2+
 18.2
 52,653,000

Source: The Nielsen Company (September 24, 2008)

Note: Sum of audience estimates for ABC, CBS, FOX, NBC, Telemundo, Univision, CNBC, CNN, FOX News Channel, and MSNBC.