Ken Cassar, Vice President, Industry Insights, Online Division
I was very interested to hear the news yesterday that Amazon had acquired Zappos for $847 million in cash and stock. Since Zappos founder Tony Hsieh asked and answered some of his own questions about the deal in a letter to employees so I thought it’d be useful to engage in a Q&A with myself about the deal.
1. Why did Amazon buy Zappos?
A: Two numbers answer that succinctly: About 5 percent of Amazon’s sales are apparel/footwear sales, compared …

A recent video made by two rogue and rude Domino’s employees left a bad taste in the mouth of customers who watched it. But, thanks to some social media tipsters, Domino’s was able to issue their own YouTube response quickly as a remedy to the potentially brand damaging viral video. The buzz online about the brand spiked during the crisis.

Patrick Doyle, President, Domino’s U.S.A., thanked the online community for the tip in his video and the brand also created a twitter account @dpzinfo to communicate.

Nielsen Online reports that traffic from home and work to the Holiday eShopping Index increased 10 percent year over year on Black Friday, growing from 28.8 million unique visitors in 2007 to 31.7 million unique visitors in 2008 across more than 120 representative online retailers.
“Even with the weakening economy, an unstable stock market and a rising unemployment rate, Black Friday traffic to online retail sites grew at a double digit rate this year,” said Ken Cassar, vice president, industry insights, Nielsen Online.
Black Friday Online Conversations and Consumer Perceptions
To gauge …

With the holiday season about to begin, Americans are already flocking online to do their shopping.
According to Nielsen Online, 78% of adult online consumers in the U.S. made a purchase via the Web within the previous six months.
Travel-related transactions were most common, with 38% of adult online consumers making at least one travel purchase on the Web in the previous six months.
Large percentages of online consumers also went online to manage their credit card accounts (36%) and conduct personal banking transactions (35%).

Rank
Top
Online Transaction Categories
(U.S. Adults)
Composition
Percentage
Reach
(in 000s)

1
Online Travel – Any (p/online 6 mo.)
38%
54,417

2
Credit …