What Americans Do Online: Social Media And Games Dominate Activity

August 2, 2010

Text and graphics updated Aug. 6 to clarify category definitions, timeframe and methodology (see note at bottom)

Americans spend nearly a quarter of their time online on social networking sites and blogs, up from 15.8 percent just a year ago (43 percent increase) according to new research released today from The Nielsen Company. The research revealed that Americans spend a third their online time (36 percent) communicating and networking across social networks, blogs, personal email and instant messaging.

Top 10 Sectors by Share of U.S. Internet Time
RANK Category Share of Time
June 2010
Share of Time
June 2009
% Change in
Share of Time
1 Social Networks 22.7% 15.8% 43%
2 Online Games 10.2% 9.3% 10%
3 E-mail 8.3% 11.5% -28%
4 Portals 4.4% 5.5% -19%
5 Instant Messaging 4.0% 4.7% -15%
6 Videos/Movies** 3.9% 3.5% 12%
7 Search 3.5% 3.4% 1%
8 Software Manufacturers 3.3% 3.3% 0%
9 Multi-category Entertainment 2.8% 3.0% -7%
10 Classifieds/Auctions 2.7% 2.7% -2%
Other* 34.3% 37.3% -8%
Source:Nielsen NetView – June 2009-June 2010
*Other refers to 74 remaining online categories visited from PC/laptops
**NetView’s Videos/Movies category refers to time spent on video-specific (e.g., YouTube, Bing Videos, Hulu) and movie-related websites (e.g., IMDB, MSN Movies and Netflix) only. It is not a measure of video streaming or inclusive of video streaming on non-video-specific or movie-specific websites (e.g., streamed video on sports or news sites).

“Despite the almost unlimited nature of what you can do on the web, 40 percent of U.S. online time is spent on just three activities – social networking, playing games and emailing leaving a whole lot of other sectors fighting for a declining share of the online pie,” said Nielsen analyst Dave Martin.

us-time-spent-online-new

us-hrs-spent-new

Additional findings include:

  • Online games overtook personal email to become the second most heavily used activity behind social networks – accounting for 10 percent of all U.S. Internet time. Email dropped from 11.5 percent of time to 8.3 percent. (Source: Nielsen NetView)
  • Of the most heavily-used sectors, Videos/Movies (which includes video-specific and movie-related websites only – and is not inclusive of video streaming behavior elsewhere) was the only other to experience a significant growth in share of U.S. activity online. Its share of activity grew relatively by 12 percent from 3.5 to 3.9 percent. (Source: Nielsen NetView)
  • June 2010 was a major milestone for U.S. online video as the number of videos streamed passed the 10 billion mark. The average American consumer streaming online video spent 3 hours 15 minutes doing so during the month. (Source: Nielsen VideoCensus)
  • Despite some predictions otherwise, the rise of social networking hasn’t pushed email and instant messaging into obscurity just yet. Although both saw double-digit declines in share of time, email remains as the third heaviest activity online (8.3 percent share of time) while instant messaging is fifth, accounting for four percent of Americans online time. (Source: Nielsen NetView)
  • Although the major portals also experienced a double digit decline in share, they remained as the fourth heaviest activity, accounting for 4.4 percent of U.S. time online. (Source: Nielsen NetView)

Email Remains Top on Mobile Internet Activities
The way U.S. consumers spend their Internet time on their mobile phones paints a slightly different picture to that of Internet use from computers. In a Nielsen survey of mobile web users, there is a double-digit (28 percent) rise in the prevalence of social networking behavior, but the dominance of email activity on mobile devices continue with an increase from 37.4 percent to 41.6 percent of U.S. mobile Internet time.

us-mobile-time-spent-new

Portals remain as the second heaviest activity on mobile Internet (11.6 percent share of time), despite their double digit decline and social networking’s rise to account for 10.5 percent share means the gap is much smaller than a year ago (14.3 percent vs. 8.3 percent).

Other mobile Internet activities seeing significant growth include music and video/movies, both seeing 20 percent plus increases in share of activity year over year. As these destinations gain share, it’s at the cost of other content consumption – both news/current events and sports destinations saw more than a 20 percent drop in share of U.S. mobile Internet time.

“Although we see similar characteristics amongst PC and mobile internet use, the way their activity is allocated is still pretty contrasting, added Martin. While convergence will continue, the unique characteristics of computers and mobiles, both in their features and when and where they are used mean that mobile Internet behavior mirroring its PC counterpart is still some way off.”

NOTE: This piece of research looked at the share of all U.S. Internet time each of the 84 “standard” NetView subcategories/sectors holds. Only the top 10 sectors were actually called out, the remaining 74 were grouped into “other” and not called out.

The Mobile Internet data is derived from a survey which tracks self-reported mobile internet usage from over 5,000 respondents each month.  Mobile internet universe is defined as people that they have used the mobile internet, email or instant messaging on their mobile phone in the past 30 days. The Mobile internet data is weighted back to benchmarks for age, gender, income, race/ethnicity and operator share collected in Mobile Insights.

For press inquiries or for more information on this article contact Nielsen
Tags: , , , , , ,

Related Posts

  • Dr.Porno

    What about porn? One of the biggest factors on the internet, and this does not mention anything about it…

  • http://www.keglawyers.com/blog Joe

    I was wondering the same thing (re porn) but my guess is this is more for business purposes, making porn irrelevant. I also figure a fair amount of the social networking, video watching, etc. is involving adult material.

  • http://laurent-courtines.com laurent courtines

    Another interesting issue is what about games on Social Networks? Is FarmVille broken out into the games category? This could give games a much bigger slice of the pie.

  • http://twitter.com/Giraseong @Giraseong

    exciting & useful survey. what's the final destination of social networking society ?

  • http://www.silverpop.com Loren McDonald

    The email data seems to be a bit confusing: It is only for personal email, so do you mean accessing petsonal email accounts rater than work accounts? But mobile access of email is up…accessing work email on mobile devices is likely growing strongly as well as personal – please clarify this split; and most importantly, how are you defining personal – that includes commercialband petsonal email? It is clear that consumets are switching to SNs and twitter for communicating with friends and family, but at the same time perhaps spending more time on commercial email.

    Can you break this down or clarify your data?

    Thanks,

    Loren

  • http://www.cygnismedia.com Ahmed Hashim

    That may just come under videos / movies, which would inflate those numbers. The same can be said for the decline of instant messaging with Facebook having it's own instant messenger which a lot of people use just because they and their friends are already on Facebook, so that doesn't exactly mean instant messaging is going down. Not sure how much these statistics are really worth.

  • anticipatedend

    How was all this even measured? By software that tracked all their actions, or by the user's reports themselves? I know for sure that I can't accurately report what applications I use down to the minute…

  • Timothywmurray

    Not quite sure why social networking and blogs are lumped together. At least for me, reading blogs is much more closely related to news. And it's interesting to see the use of portals decline, does anyone know what a portal is? The word has been around for a decade but it seems to have changed meaning from a topic specific website that aggregates content from multiple sources (iVillage, WebMD) to a a shorthand for Yahoo, MSN, and AOL.

    Using the same questions over time is a good thing because you can see trends, but when the questions use words whose definitions are unsettled the result is not very useful.

    Do we really spend that much time looking at the weather?

    And oh yes, where is the porn?

  • Shelly Carlton

    I’d like to know what “the Average American” looks like. Are these teenagers, or 30-something professionals?

  • http://twitter.com/LeahPS @LeahPS

    What does YouTube fall under? Videos/Movies or Social Networks? I'm surprised to learn that the second largest search engine would fall behind instant messaging if it falls into the Videos/Movies category. Could you please clarify?

  • http://estigmaurbano.wordpress.com EstigmaUrbano

    The detailed statistics are widespread in the content seen on the Internet, I think. If we start to itemize each category, will never end.
    Thanks for the info

  • http://twitter.com/sheabay3 shea

    Interesting, however, not too shocking. I definitely use Email and Social Networking sites the most on my phone…. more than I text now.

    Follow me on Twitter: sheabay3

  • http://twitter.com/matt_heindl @matt_heindl

    I am having a laugh at the questions above (HOW was this measured? WHO is a "typical american"?).

    Do you not think Nielsen has a ton of panel data to draw from… and they may have thought this through a tad? ;)

  • http://www.stohn.biz Jason Stanley

    Staggering numbers! I would like to see the stats compared to 2, 3 and 4 years ago.

  • http://twitter.com/a0k @a0k

    This data provides a useful benchmark of where America is with usage but it also raises so much ambiguity too. It's particularly intriguing to me that "Gaming" and "Multi-Category Entertainment" are not broken down further. I would love to know what the drill down there and also in the nebulous "Other" looks like.

    As the line between these separate categories is converging, this kind of study becomes less useful. For example, Social Networking / Videos (YouTube). In the future I'd prefer that Nielsen consider either updating their categories or defining them more clearly now that the line between many of these areas is blurring.

  • http://twitter.com/paulalexgray @paulalexgray

    It would be interesting to know what overlap – if any – there is in the study regarding 'gaming' and 'social networks'. Given the huge increase in the playing of social games – such as Farmville on facebook – I'd imagine that some of the time people spend 'social networking' might actually be playing a game within facebook.

  • http://www.facebook.com/profile.php?id=1057415000 Zoran Trojar

    Relative figures in such reports don't really mean anything if there is no longitudinal data about absolute time spent on net and mobile. Conclusions such as "email is going to die" without segmentation data contribute more to mess then to clarification of behaviour. Is there anybody who will chose FB instead of email for communication with bussines partner or between coworkers? I really doubt.

  • Bob

    porn would be covered by online videos I guess. Also it is interesting to note that people search a lot more on mobile. Would have liked a breakdown on online games, I guess more are into those online social games, rather than standalone online games and how are these activities measured ? survey ? or buying report from alexa or something ?

  • Miles

    That would be other.

  • http://www.nielsen.com Alex Burmaster

    Leah, YouTube falls under Videos/Movies along with other video-specific websites and movie-related websites only (note, Videos/Movies is not inclusive of video streaming behavior outside of these two groups of sites)

  • http://www.nielsen.com Alex Burmaster

    This piece of research looked at the share of all U.S. Internet time across each of the 84 “standard” NetView subcategories/sectors. Only the top 10 sectors were actually called out, the remaining 74, which included the Adult category, were grouped into “other” and not called out.

  • http://www.nielsen.com Alex Burmaster

    All but the mobile data comes from Nielsen's NetView panel which is a fully opt-in panel in which software measures/tracks their actions. The Mobile Internet data is derived from a survey which tracks self-reported mobile internet usage and is weighted back to benchmarks for age, gender, income, race/ethnicity.

  • http://www.nielsen.com Alex Burmaster

    For the purposes of this specific article, the term "Average American" simply refers to Americans who were active online in the past 30 days.

  • http://www.nielsen.com Alex Burmaster

    The Adult category is a seperate sector and, in this research, was grouped into the “other” 74 NetView sectors. The NetView Videos/Movies sector only includes video-specific websites (e.g. YouTube) and movie-related websites only (e.g. IMDB). The NetView Videos/Movies sector is not inclusive of video streaming behavior outside of these two groups of sites (e.g. videos streamed on a news or sports website).

    The VideoCensus statistics, however, refer specifically to online video streaming across all sites.

    All but the mobile data comes from Nielsen's NetView panel which is a fully opt-in panel in which software measures/tracks their actions. The Mobile Internet data is derived from a survey which tracks self-reported mobile internet usage and is weighted back to benchmarks for age, gender, income, race/ethnicity.

  • http://www.nielsen.com Alex Burmaster

    The "Online Gaming" sector includes sites that contain information, products,
    and/or services specifically on video, pc, and online gaming. The "Multi-Category Entertainment" sector includes sites that cover multiple (2+) entertainment sectors (e.g. music, broadcast media, sports, videos/movies, humor)

    "Other" refers to the remaining 74 sectors beyond the 10 called out in this particular article.

  • http://twitter.com/marcbitanga @marcbitanga

    Although social media represents a large chunk of time spent online. It would be interesting to find out what people are doing on social networks. Are they commenting on each others status updates? Are they viewing photos? Are they clicking on links/videos shared by others? How much of that time is spent on Facebook pages, etc.

    The study is interesting, but needs context and follow-through.

  • Michael

    It's interesting to see the differences in share of time devoted to online activities between 2009 and 2010, but what about the absolute amount of time spent? Did consumers actually spend less time consuming email in 2010 or did they just spend less in relation to other pursuits? A 2009 equivalent of the "US monthly time spent on most heavily used internet sectors" chart would be a great addition. Can you share those numbers?

  • Hephaestus

    What would be interesting to know is how much time a day people actually spend online. I would love to know how this is actually eatting into people TV time.

  • http://twitter.com/nomudajoe @nomudajoe

    Though mobile internet usage is a logical boundary for analysis, adding in general mobile app usage to this study would be fascinating. Even phone usage as well. What percent of time do users spend using the phone, apps, and mobile internet? Then break down overall app usage like you have for mobile internet.

    This is a very interesting report, especially the rising popularity of games.

  • Kate

    So, if i run a webstream of Christian music/teaching while I play online backgammon and chat with my friends on that site, or do email/web searching, like now, how would that time be measured? Since the webstream (counted as 'other) uses the most bandwidth, that would probably get the dominant measurement and blank out what ever else I am doing?
    The most fascinating part of this report is what it tells us about our social behaviors: it seems to me that for those of us who are internet savvy, we are increasingly more comfortable being faceless in our social activities than we are at being face-to-face.

  • Sean

    If you compare this survey with universe .. Porn is like a galaxy and other activities are like planets in Solar System. So other activities if compared with porn would look like dots..

  • Steve A Furman

    Interesting. How are you defining Portals? Thank you.

    Steve

  • http://rynoweb.com Chuck Reynolds

    pretty sure that's the "other" category at 20.5min in this SFW piechart. lol

  • http://backgroundfinder.com/ tenant screening

    This is especially true when it comes to how users of the World Wide Web for personal use to share information and interact between them and the entire Internet community.

  • jlturner

    plus it depends on the user and what is that they are interested at the time they sign online to the internet as to where they will go to first

  • Meryl

    you all bring up good points. as for myself, i am not ordinary. maybe i don't socialize because i am married with a family and busy. i don't really email. i still like to talk to people who i have something that i want to tell them. however, if i were younger (ahem) and single, my slice of the pie would defintely be in socializing, IMing and texting and all that. at this stage of the game though, my computer is an invaluable tool that would have helped me so much back in my school days. how we spend on the computer is going to change. it will get better in some ways and worse in others. like all breakthroughs there will be positive change as well as very negative.

  • rosiebro55

    do miss the touch of a human voice – in our quest not to be isolated, are we in fact doing just the opposite?

  • Paul Waldo

    Seems most do a lot more things on line than what I use it for. I like it mostly having not to have to go somewhere to purchase something needed an save the time having to shop in person.

  • Amanda Roberts

    I find these numbers to be quite fascinating. Maybe it's because I fit into those three online activities – social networking, gaming, and emailing – pretty easily. As a college student, social networking has overtaken a good portion of my online activity. Facebook, Twitter, and other forms of media are one of the tabs on my window that are usually opened. Blogging is up there as well (usually in the form of Tumblr). Gaming's a little obscure; a lot of the games that I find myself playing are through Facebook – maybe that would fall under a completely different category? Emailing's pretty obvious. A lot of my other time is spent either doing online things for my schooling (online homework, things like that) or watching videos on Netflix or YouTube. I feel that in a year, these numbers are going to be changing even more. I wonder if there's some sort of comparison out there of how the U.S. online activity compares to those in other countries.

  • http://www.socialium.com Facebook Developers

    Well i am surprised to see the difference between 2009 and 2010 use of social networks and online games. It means people are really liking to spend their time on social networks and online games.

  • http://www.socialcubix.com/ Facebook Apps

    Facebook, Twitter and MySpace are superb social networking websites to utilize to generate network marketing demands. They have a plethora of features and tools for anyone to leverage substantial benefits for marketing products and services.

blog comments powered by Disqus