Comments on: United Airlines and Consumer Generated Turbulence

By: Dave’s guitar against United Airlines « Talk Digital

Dave’s guitar against United Airlines « Talk Digital — Wed, 29 Jul 2009 14:18:35 +0000

[...] by many sites (Mashable, VisibleMeasures, Mediapost, MarketingPilgrim, Adweek, Adage and many more), a lot of news channels like CNN (see video below), LA Times, Chicago Tribune and others, as [...]

By: Its your story, but who’s telling it? « Gigantic Planet | Creating Meaning

Fri, 24 Jul 2009 05:50:28 +0000

[...] damaged by stories generated by the public. In another example of brand story hijacking, United Airlines suffered a long-running PR spin cycle when the airline damaged the equipment of a band flying to a [...]

By: United breaks guitars | MiBotik

United breaks guitars | MiBotik — Thu, 23 Jul 2009 23:08:26 +0000

[...] link: united breaks Volver SHARETHIS.addEntry({ title: “United breaks guitars”, url: “http://www.mibotik.com/2009/07/united-breaks-guitars/” }); Públicado en: General, Videos, Web [...]

By: Example of the Power of YouTube « Communication in a Web Saturated World

Example of the Power of YouTube « Communication in a Web Saturated World — Wed, 22 Jul 2009 18:10:04 +0000

[...] airline’s response, see http://socialmediatoday.com/SMC/109126. And this from Nielsen wire: http://blog.nielsen.com/nielsenwire/nielsen-news/united-airlines-and-consumer-generated-turbulence/ Possibly related posts: (automatically generated)“United Breaks Guitars,” by Sons of [...]

By: Michelle Gouldsberry

Michelle Gouldsberry — Tue, 21 Jul 2009 04:00:26 +0000

It’s always refreshing to see humility, especially coming from airline industry execs. Whether the improvements and changes promised by these folks stick or are the same old PR in social media clothing remains to be seen.

By: links for 2009-07-20 | burningCat

links for 2009-07-20 | burningCat — Mon, 20 Jul 2009 08:07:10 +0000

[...] United Airlines and Consumer Generated Turbulence (tags: socialmedia youtube media social management video web2.0) [...]

By: On customer service and social media - Out&About Marketing

On customer service and social media - Out&About Marketing — Mon, 20 Jul 2009 01:40:45 +0000

[...] for “United Airlines”. Nielsen wrote an excellent post on the subject that you can read here. Lessons learned from this [...]

By: Reading: United Airlines and Consumer Generated Turbulence « Direct Sales & Social Media

Fri, 17 Jul 2009 23:46:34 +0000

[...] You can read more about it here: http://blog.nielsen.com/nielsenwire/online_mobile/united-airlines-and-consumer-generated-turbulence/ [...]

By: Lesson for United: an Ounce of Prevention . . . « Screenwerk

Lesson for United: an Ounce of Prevention . . . « Screenwerk — Fri, 17 Jul 2009 23:39:06 +0000

[...] take a look at this episode involving United baggage handlers, nicely laid out by Nielsen on the power of UGC and perils of ignoring consumer complaints. In a [...]

By: Brenda

Brenda — Thu, 16 Jul 2009 23:18:13 +0000

The rest of us can only hope that United Airlines and other large corporations take a hint from this episode. I really think the first place to start would be with telephone service. Did anyone count how many people Dave Carroll spoke to about his guitar at United? Ten? More?

Brenda