Retailers Strike Gold With Multichannel Shoppers

October 13, 2008

Good news for retailers with companion websites: multichannel consumers — those who shop both on- and offline – typically spend significantly more than those who shop only online or only offline, Nielsen PreView reported Monday. 

Shoppers who browsed for products both on- and offline at Wal-Mart, for example, spent 38% more than the store’s average customers.

The online/offline consumer connection goes even further, according to Nielsen. 

Nearly two-thirds (64%) of consumers who purchased electronics in brick-and-mortar stores first researched the products they bought online, according to Nielsen.

Among those who conducted Internet research before buying electronics, 53% bought from the brick-and-mortar store on whose website they spent the most time researching. 

Only 20% of consumers purchased electronics at a local store whose website they had not visited — an indication that online research encourages retailer loyalty among consumers.

That’s doubly good news for retailers with informative websites.  

Read Nielsen PreView’s report.

For more insights, download Nielsen reports and webinars, or contact us.
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  • http://hyperdisk.com Steven Herron

    Excellent information to have; definitely supports the need to make your online presence engaging, interactive, and informative.

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