Keeping Score: Behind the Brand Fall-out of Tiger’s Tale

December 10, 2009

The media has relentlessly covered the Tiger Woods story, but lately, Woods’ presence as product pitchman has been scarce. In addition to Tiger’s personal troubles, Nielsen data shows that brands associated with the golfing great are becoming part of the collateral damage.

Going Negative Late at Night
Following Woods’ early morning SUV crash on black Friday, Nielsen IAG measured more than 20 instances through December 7 where a late night joke paired Woods with one of his sponsors. As comedians took their swings at Woods, the mentions generated a higher-than-average recall of the associated brand (55% vs. a late night norm of 39%). Higher brand recall can often be good news, but in Woods’ case, the data provides evidence of a higher than expected negative shift in viewer opinion for those brands. On average, about 6% of viewers recalling a brand mention in a late night show report a negative opinion. In the case of Tiger Woods’ sponsors, the negative shift was 11%.

“Brands associated with Tiger are now working with a double-edged sword,” notes Randall Beard, EVP & General Manager, Nielsen IAG. “The saturation of Tiger in the media has heightened the recognition of his sponsor affiliations. But at the same time for these brands, the controversy is contributing to a more negative impact on public perception. It’s the age-old debate: is all publicity, good publicity?”

Brand Association and Buzz
With the steep rise in the use of consumer generated media, everyone is a publicist, and consumer opinion online also shows a shift towards the negative for Woods. Data from a Nielsen Buzzmetrics Brand Association Map analyzed language in online chatter centered around Woods and found that prior to the scandal, adjectives like “Great,” “Good,” and “Best” dominated along with other sports-related terms. But scanning conversations 10 days after, words like “Voicemail,” “Mistress,” and “Affair” drowned out positive or neutral commentary.

A Rising Tiger Lifts All Brands
If the short-term public perception of Woods lingers, it may cause longer term issues for sponsors. Prior to the controversy, when Tiger Woods was featured in a TV ad, sponsors on average saw a 16% higher recall of the commercial itself, along with a 22% higher brand recall, and a 39% higher net likability when compared to ads from those brands that did not feature Woods*. Just as his presence in TV ads matters, Woods’ presence on the PGA Tour has been a ratings winner in the past. A study conducted by Nielsen when Tiger returned from injury last February, showed that the ratings in the tournaments where Woods did not play were down 47% compared to the previous year. In this sense, Tiger’s marketing impact extends to all PGA advertisers, not just the one who have exclusive deals for him with apparel, grooming, games, financial services, automobiles, and sports drinks.

* This summary analysis is based on Persons 13+, from 9/22/08 to 11/29/09. Included advertisers are EA video games, Nike, Gatorade and Gillette. Note: Accenture or Tag Heuer not included because all measured commercials for those advertisers during time period contain Tiger Woods.

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  • http://www.ANidea.com Richie Cruz

    Interesting. Based upon the overwhelming mounds of negative press and confusion around this story, I can see how his close, more immediate association will suffer black clouds with his situation.

    However, I foresee that like most things media-related, Tiger’s situation will eventually fall under the “out of sight, out of mind” pillar, and that brands will have nothing to worry about. (See: Kobe & Nike, circa ‘04)

  • Catherine Coy

    That’s the problem with medialoid (defined as the infiltration of tabloid journalism into traditional media sources, including the proliferation of sensationalism, triviality and disregard for privacy, with particular emphasis on news coverage of the sports and entertainment industries): they think they make the rules by which society must live. They think they define what is and is not free speech. They have no morals, no decency and no shame. What we have is not qualified reporters reporting on newsworthy topics but packs of bloodthirsty jackals always on the prowl for their next victim. They hide behind the First Amendment while they tear down society by pandering to humankind’s basest instincts. From their presumed position as the final arbiters of what people should think and what they should be thinking about, they smell blood in the water and circle the victim like a bunch of braying hyenas. I hope you’re all proud of yourselves. Michael Jackson…now Tiger Woods. Tiger isn’t the one who should be ashamed—except before his wife. Medialoid should be ashamed for the disreputable way they behave when a high profile personality stumbles. Ugh. I hate the media. They all make me sick.

  • http://talkdigital.equancy.com/2009/12/11/help-tiger-escape-from-his-angry-wife/ Help tiger escape from his angry wife « Talk Digital

    [...] Main sponsors like Gillette, stopped the campaigns featuring Tiger (after taking out the hand of Thierry Henry last week in the image below) and suffering from some collateral damage (Nielsen Wire). [...]

  • Elaine

    Tigers clout, cache, influence ran deep to our youngest members of society – our kids. Other talented athletes have fallen, but kids never admired them to the same extent and regard given to Tiger. Tiger’s fall is different, and I’m okay with the media exposing the hypocrisy of his values system. We teach our kids that with privilege comes responsibility. A foundation bearing your name and “ideals” definitely sends kids a mixed message.

    In Seattle last week the message rang loud and clear at a soccer game comprised of 12 year old boys. After the game, kids rushed to grab their beverage of choice from the cooler positioned on the sidelines. Not every kid got a bottle of drink that day. They chose to walk away empty-handed leaving bottles of Tigerade behind.

  • http://www.thomascrampton.com/social-media/tiger-woods/ Tiger Woods’s Social Media Standing – Thomas Crampton

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  • http://www.asiadigitalmap.com/2009/12/tiger-woods-brand/ Asia Digital Map » Blog Archive » The Tiger Woods Brand

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