Nearly 60 percent of Chinese high income consumers are frustrated with the lengthy queues they face when they visit their local bank, according to the latest Nielsen China Personal Finance Monitor.  When deciding which bank to use, Chinese want “easy-to-access banking services,” while strong customer service ranked second.
“Banks appear to be neglecting the most important fundamental – that of customer experience,” said Alvin Huen, Director, Client Solutions at The Nielsen Company China.  “Despite many organizations trying to manage the problem of long queues, it’s still the number one problem affecting …

In troubled times, global diners seem to be searching for comfort in the familiar. A Nielsen survey of consumers in 52 countries finds diners choosing restaurants that serve their local cuisine and offer a value.

The Canadian economy showed signs of improvement in January, while the economies of Germany, Italy and Spain showed signs of weakening economies, according to the latest edition of Nielsen’s Economic Current, which consolidates key consumer data from the company’s global research resources.  The U.S. economy continued to be weak, but showed no signs of worsening.
Other key findings from the survey include:

U.S. consumers reversed a six month trend of declining number of shopping trips and spending per trip.
Consumers in the U.S. and Canada spent more per trip across fast moving consumer …

No matter where one lives, going out to eat can be one of life’s great pleasures.  But what factors determine how global consumers choose restaurants? According to results from the Nielsen Global Online Survey of respondents in 52 countries across Europe, Asia Pacific, Americas and the Middle East, the prime driver is the type of cuisine, with 27 percent preferring their local cuisine over international fare.  The second most important factor is reasonably priced food (24%), although diners in several countries, notably Japan, Malaysia, the Philippines, the Netherlands and Belgium, …

Few sectors of the economy have been as tarnished during the global recession as banks and financial institutions.  With the closure of some well-known industry names and the billions in losses racked up at others, it is understandable that consumers may feel some nervousness when it comes to the stability of their banks.  The fact is, however, that most banks are secure, and to communicate that fact, they have increasingly shifted the focus of their advertising to brand building.
According to a new report from Nielsen UK, total UK ad spending …

Jeff Herrmann, The Nielsen Company
Recession or not, for good reason there is no shortage of innovation in the mobile media industry (e.g. iPhone 3.0, the upcoming Palm Pre). The bottom line: consumers still want more! According to recent research across the U.S. and Western Europe conducted by The Nielsen Company on behalf of Tellabs, consumers are still bullish on the use of the mobile device beyond voice calling services and plan on continuing to adopt and use mobile data services. Of the 200 million current users of advanced mobile data …

As a preview to his presentation at this year’s Consumer 360 conference, Joe Uva, CEO of Univision Communications, discussed the diversity and the growing influence of the Hispanic market.
“Latinos are finally starting to exercise their scale,” said Uva. “Whether that’s through civic engagement – they certainly had a voice in electing President Obama – or whether it’s taking a more active role in education and local community issues.”
Joe Uva will speak Thursday, May 14 at Consumer 360. “It’s a great opportunity for us to talk about just how important a …

During a recession, the conventional wisdom may be that brands suffer as consumers look to reduce costs and save money.  But while private labels have shown solid growth in many categories, brands continue to grow.  According to Nielsen, 75 of Britain’s top 100 brands continue to increase sales.
Britain’s top brand? Coca-Cola, which racked up £969 million in sales in 2008. Following behind – and showing impressive 16 percent growth – was bread brand Warburtons, with sales of £710 million.
“A strong brand, which focuses on its core value proposition, can outperform …

More New Zealanders than ever are turning to the internet to shop, according to a new report from Nielsen Online.  Those who shop online grew to 45 percent in the fourth quarter 2008, up from 39 percent for the same period a year before.  The adult online shopping population now stands at a record 1.4 million people out of a total population of about 4.5 million.
The trend towards shopping online cuts across most categories, with the most popular categories being airline tickets, books/magazine, clothing and other travel-related services such as …

Few countries have developed as rapidly as Vietnam has over the last decade – its growth has averaged 7.5 percent per year since 2000.  But the economic downturn has affected almost all countries to some degree.  Will the global recession derail the extraordinary progress Vietnam has made?  Nielsen has prepared a study “Boom or Doom in Vietnam in 2009?” to look at this very question.
Success has bred confidence: Vietnamese are the 9th most confident consumers in the world. And opportunities clearly remain, with AT Kearney rating Vietnam as the most …