Nov. E-Commerce Update: Sites With Highest Conversion Rates

Jan 5, 2009 | Posted in Consumer, Nielsen News, Online And Mobile | Discuss

In November, almost one-third (30.6%) of all visitors to ProFlowers.com made a purchase — the highest conversion percentage among all retail websites, according to Nielsen.

Metrostyle (23.6% conversion rate), QVC (21.6% conversion rate), Office Depot (21.6% conversion rate), L.L. Bean (21.5% conversion rate), Tickets.com (20.1% conversion rate), Blair.com (18.9% conversion rate), Lands End (18.4% conversion rate), 1800flowers.com (17.8% conversion rate), and The Sportsman’s Guide (16.8% conversion rate) rounded out the top ten.

Top online retailers in ten key product categories, ranked by purchases and customer numbers in November, are below.

Continue Reading This Post »

Most Buzzworthy Auto Brands Of 2008

Jan 5, 2009 | Posted in Consumer, Nielsen News, Online And Mobile | Discuss

By Julie Enzweiler, Nielsen Online

The automotive industry has witnessed an extremely volatile and game-changing 2008. With Ford, BMW, Honda, Toyota and Volkswagen leading the way, here is a look at the top 25 automotive brands that consumers discussed online in 2008 relative to all online discussion.

Continue Reading This Post »

Trends With Byte: 2008 Blogosphere Buzz, By The Numbers

Jan 2, 2009 | Posted in Consumer, Nielsen News, Online And Mobile | Discuss

Online social network giants MySpace and Facebook battled for supremacy in 2008.  The trend lines below show the percentages of consumer-generated online discussions that mentioned each site between June and December:

  Continue Reading This Post »

U.S. Consumer Trends: Looking Back At 2008; Ahead To 2009

Nielsen retail industry experts Jonathan Banks, Todd Hale, Tom Pirovano, James Russo, and Jean-Jacques Vandenheede review the key trends that defined the U.S. retail sector in 2008 – and offer their predictions for the new year.

2008: Staying In Is The New Going Out
Americans are spending more time in front of their computers and televisions. The reach and frequency of TV, Internet, and time shifted TV use increased notably in 2008, as consumers on tight budgets opted to save money by staying home. 

2008: Economizing Strategies Go Digital
In 2008, 20% of consumer discussions online referenced strategies for managing grocery budgets.  Visits to price comparison websites were also up significatnly this year. 

2008: Private Label Reigns Supreme 
As the economy worsened, consumers continued to shift dollar and unit spending to private label products.  The result: private label shares hit all time highs in both units and dollars at year’s end.  Private label dollar sales averaged about 10% growth in the five four-week periods near the end of the year.  Meanwhile, unit sales growth accelerated, averaging 4% to 5% growth.  In comparison, branded products saw 3% average dollar sales growth and 3% unit sales decline. 

2008: Value Trumps Variety, Convenience
“Value” categories and brands saw greater growth in 2008, compared to the previous year:
- Spam: dollar sales up 14% vs. year ago 
- Ramen Noodles: dollar sales up 30% vs. year ago
- Dry Pasta: dollar sales up 25% vs. year ago
- Bulk Rice: dollar sales up 38% vs. year ago
- Margarine: dollar sales up 21% vs. year ago
- Canned Vegetables: dollar sales up 9% vs. year ago
- Frozen Vegetables: dollar sales up 7% vs. year ago

Continue Reading This Post »

Top Holiday Retail TV Ads: Narratives, Nostalgia Trump Price Appeals

With curtailed consumer spending widely forecast this holiday season, retailers might be expected to concentrate their TV ads on hard-hitting sale messaging aimed at price-conscious viewers.

But according to an analysis of the most effective holiday retail TV ads, released Tuesday by Nielsen IAG, retailers did not appear to increase the proportion of promotional ads in the mix this year. 

About half of all TV ads so far this holiday season (Nov. 17 - Dec. 14) have been brand-focused, while the other half have been devoted to sales/price-focused messages — as was the case during the 2007 holiday season.

What’s Hot
Instead of promoting sales events and low prices, the most effective TV ads from retailers this holiday season used strong narratives, nostalgia, and family-focused storylines to communicate a brand’s benefits to viewers. 

“Practical” messages for shoppers were also a successful theme.  Take this year’s most liked holiday retail ad — a Wal-Mart spot that shows lights atop all of the cash register lanes flashing on and off, in sync with a well-known holiday song.  The key message is clear: more open register lanes at Wal-Mart make shopping there more convenient.

What’s Not 
What didn’t work this year?  According to Nielsen, seven of the 10 least liked holiday TV ads were 15-seconds spots — an indication that shorter-length ads garnered less appeal, in this case. 

What’s more, the elements that helped enhance appeal levels in the best-liked ads were largely lacking in the less popular spots.  According to Nielsen, among the commercials at the bottom of the pack, promotional messaging generally accounted for a greater share of the creative, leaving proportionally less room for “entertainment value.”

Continue Reading This Post »

Zyrtec, PL Cetirizine Boost OTC Allergy Meds Market

Dec 23, 2008 | Posted in Consumer, Health, Nielsen News | Discuss

The launch of Zyrtec OTC and its private label equivalent, Private Label Cetirizine, in early 2008 triggered strong incremental growth in the over-the-counter (OTC) allergy medication market in the U.S., a new analysis by NielsenHealth and Wolters Kluwer Health reports.

According to Nielsen and Wolters Kluwer, the OTC oral/nasal allergy market grew by about 30% in the first half of 2008, compared with same period in 2007.

Like Zyrtec OTC, PL Cetirizine had rapid uptake, accounting for approximately one-third of the OTC cetirizine market’s patient volume during the spring 2008 allergy season.  Zyrtec OTC accounted for the remaining two-thirds of the cetirizine market’s patient volume, Nielsen and Wolters Kluwer reported.

Approximately 30% to 50% of PL Cetirizine’s business came from patients who are new to the allergy market, according to Nielsen and Wolters Kluwer.  Another 40% of PL Cetirizine’s patients switched from another medication — most notably, Private Label Loratidine, Claritin OTC, and Zyrtec OTC.

Like many OTC products, which typically lure consumers with lower prices, PL Cetirizine has offered patients cost savings.  Patients who switched to PL Cetirizine from any prescription or OTC allergy medication saved $1.56, on average, according to Nielsen and Wolters Kluwer.  Those switching from Zyrtec Rx saved an average of $6.19.

In U.S., A Holiday Baking Divide: North Vs. South

Dec 22, 2008 | Posted in Consumer, Nielsen News | Discuss

When it comes to holiday baking, consumers in the northern U.S. reach for baking supplies — like readymade frosting, cake decorations, chocolate chips, and food coloring, while southerners prefer to stick to the basics: flour and sugar.

Last November and December, supermarket shoppers in northern markets like Hartford and New Haven, Conn. and Buffalo and Rochester, N.Y. spent almost one-third more, percentage-wise, on baking supplies than average American consumers, Nielsen reports.

During the same period, shoppers in southern markets like Birmingham, Ala. and Memphis dominated sales of flour, spending 106% and 78% more, respectively, than average Americans.

Consumers in Memphis and Birmingham also dominated sales of sugar, spending 57% and 46% more, respectively, than average Americans on that most basic of holiday baking ingredients, according to Nielsen.

West Texas, Little Rock, Ark., Nashville, Tenn., and Atlanta were also among the top markets for flour and sugar sales.  Shoppers in these markets spent 30% to 52% more on flour, and 19% to 28% more on sugar than average Americans.

Continue Reading This Post »

NIELSEN RETAIL UPDATE: In Oct./Nov., Shopping Trip Declines Deepen, Private Label Gains Continue

Dec 19, 2008 | Posted in Consumer, Nielsen News | Discuss

According to Nielsen, discretionary shopping trips continued to decline dramatically in November, as consumers shifted purchases online and to value-oriented retailers.

Overall in November, trips to retailers declined by 2.9% from the previous year.

Retail Channel Trends
Toy stores, electronics stores, and department stores saw the most dramatic declines in the number of shopping trips last month vs. a year ago.  Trips to toy stores dropped by 23%, trips to electronics stores were down by 21%, and trips to department stores fell by 17%, Nielsen reported.

Retail channels offering low prices and strong value fared the best during November.  Trips to dollar stores (+6%), online retailers (+4%), supercenters (+2%), and club stores (+1%) showed the only year-over-year increases in trip growth rates.

Private Label Trends
In October, value-minded consumers increasingly shifted their purchases to private label products, as the U.S. economy weakened.  Unit sales of private label brands grew by 5% in October — up from 2% growth throughout the past year.

Meanwhile, unit sales of branded products showed a mirror opposite trend, with growth declining by 4% in October after showing an overall 2% decline during the 52-week period ending November 1.  As the U.S. economy slipped further in the third quarter and continued to slide in the fourth quarter, unit sales of branded products worsened in every grocery department — except frozen foods.

In terms of dollar sales, private label products maintained steady 10% growth in October – a trend that has remained constant throughout the past year.  Private label alcoholic beverages, fresh and packaged meats, fresh produce, frozen foods, and dry grocery products saw the fastest dollar sales growth in October.

In contrast, overall sales growth for branded products slipped to 2% — down from 3% during the 52-week period ending November 1.  Although still growing, sales of branded dairy, deli, and fresh produce experienced the greatest declines in dollar sales growth.  Sales of general merchandise products dropped markedly in October and during the 13-week period ending November 1.

Continue Reading This Post »

Tops In 2008: Best Selling Books, Audio Books

Nielsen has issued a year-end look at the most popular trends among Americans during 2008, covering everything from the top TV programs to the most popular consumer packaged goods.

William P. Young’s ”The Shack” was the top-selling fiction book through November 30.  

Among non-fiction books, “A New Earth,” by Eckhart Tolle was the top-seller.

The audio version of Tolle’s “A New Earth” was the top-selling audio book of the year.

Continue Reading This Post »

Politics Of Giving: Donations To U.S. Charities Vary By City

Dec 18, 2008 | Posted in Consumer, Nielsen News | Discuss

Which charitable causes did American households give donations to during the past year?

According to Scarborough Research, that may depend on which city you live in.  The firm’s research found that the percentage of households contributing to specific types of causes differed from city to city. 

Below, Scarborough ranks the top U.S. cities, by percent of households that contributed to a wide range of organizations — political, religious, arts/cultural, healthcare/medical, and social care/welfare — during the past year.

Continue Reading This Post »